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Automotive

Challenges in Automotive Industry

  • Shifting from Boosting Online Visibility and Brand Awareness to Generating Qualified Leads and Conversions
  • Transitioning from Improving Customer Experience and Engagement to Standing Out in a Competitive Market
  • Analyzing and Enhancing Marketing ROI with Real-Time Dashboards

Solutions for These Challenges

  • Optimize website performance with technical SEO, while employing data-driven creative strategies for tailored advertising content. Enhance landing page functionality for easy test drive scheduling and price inquiries. Offer downloadable resources in exchange for visitor contact details and implement targeted remarketing campaigns to encourage return visits and finalize purchases.
  • Transitioning from enhancing customer experience to standing out in a competitive market, implement live chat support and a virtual showroom experience for immersive interaction and for buyers to see cars in action. Utilize personalized email campaigns and a custom Customer Data Platform (CDP) to deliver tailored offers and updates. Enhance engagement with native application-like web experiences, including push notifications and faster loading times, while optimizing marketing ROI with comprehensive analytics and A/B testing.
  • Enhancing Performance Tracking: Utilize A/B testing to refine site experiences with data-driven insights, tailoring them to specific visitor groups to boost conversion rates and foster user loyalty. Implement an End-to-End Marketing Dashboard encompassing sales data, media spend, campaign performance, social media insights, and A/B creative experiments for comprehensive analytics and optimization.

2.9%

Absolute lift in favorability

6%

Uplift in brand interest

17%

More incremental reach

14.5pp

Reach on top of TV

42%

More qualified visits

42%

Lower CPCR

Case Study

The client stands as one of the preeminent global leaders in automotive manufacturing and distribution.

sense8

Industry

Automotive

In the competitive automotive sector, strategic online marketing is essential. Overcoming challenges like fierce competition and shifting consumer demands, it enhances brand visibility, fosters customer engagement, and drives sales, vital for sustained success in this rapidly evolving industry.

CHALLENGE

The core challenge in this automotive case study was launching a new range of car models and effectively engaging a targeted demographic of 35-54-year-old potential customers. The objective was to connect with these elusive consumers and encourage them to interact with the manufacturer's online car configurator tailored to their individual preferences. Additionally, the challenge included optimizing campaign investments across all media channels while adapting to the evolving audio-visual landscape, where consumers are transitioning from linear TV to various audiovisual platforms and Connected TV (CTV) options.

SOLUTION

The approach involved creating a series of dynamic rich media creatives, including videos and product carousels, allowing users to pre-configure their cars before visiting the website. These assets were seamlessly integrated with Display & Video 360, Google Studio, and custom audiences, ensuring a data-driven campaign that effectively engaged users interested in the brand or competitor models.

Additionally, the team experimented with broad match keywords to expand the reach of their ads, enabling them to target a broader audience interested in that specific car model as a potential car option. After 30 days, the impact of this strategy was evaluated by analyzing the increase in clicks and the cost per soft lead compared to the previous month.

The Results: By combining rich media creatives with the brand's data insights, the team achieved a notable 26% decrease in cost per click alongside a remarkable 57% reduction in the cost of each interactive visit and a significant 42% drop in cost per conversion, particularly for users engaging with the car configurator.

Similarly, incorporating broad match keywords enabled the brand to gaine a substantial 58% increase in clicks and more than double their impressions, all while reducing the CPC by 27%.

This approach also resulted in a noteworthy 42% increase in qualified visits for new cars and a substantial 19% decrease in cost per acquisition. Moreover, the team accomplished a notable 39% surge in hard leads, with a 17% reduction in cost per soft lead.

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